At The Famous Jackets, we aim to deliver your order quickly and safely. Please review our shipping methods, delivery timelines, and important guidelines below.
Order Processing & Delivery Timelines
- Order Processing: 1–2 business days (all orders).
- Cut-off Time: Orders placed before 12:00 PM (GMT) are prioritized for same-day processing.
Standard Delivery (Free):
- Transit time: 9–10 business days
- Estimated delivery: 10–12 business days
Expedited Delivery (£25):
- Transit time: 4–5 business days
- Estimated delivery: 5–7 business days
📌 Delivery times are estimates only and may vary due to customs inspections, public holidays, or courier delays. Expedited shipping is not guaranteed but prioritized.
You will receive an email with tracking details once your order has shipped.
Shipping Partners
We ship via trusted carriers, including:
- DHL Express
- FedEx Express
If you are unavailable at delivery, you may:
- Authorize a neighbor to collect your package.
- Leave delivery instructions directly with the courier.
Delivery Guidelines
To ensure successful delivery, please:
- Provide a complete and accurate shipping address (residential or business).
- Note: We do not ship to PO Boxes or APO/FPO addresses.
📌 Address changes after dispatch may require courier approval. We cannot guarantee successful redirection once your parcel has shipped.
For international deliveries, customers are responsible for any applicable customs duties, taxes, or clearance fees.
Damaged or Missing Parcels
We make every effort to deliver orders safely. If your parcel arrives damaged or is missing items:
- Contact us immediately at sales@thefamousjackets.co.uk.
- Provide photos of the damage (for damaged parcels).
- Our support team will guide you through the resolution process.
⚠️ Damaged or missing parcel claims must be reported within 30 days of delivery. Claims after this period cannot be accepted.
Order Confirmation
After placing your order, you will receive an email confirmation with a detailed receipt.
If you do not receive this confirmation, your order has not been successfully submitted and will not be processed until confirmation is issued.
Contact us:
Please contact our customer service with any inquiries or needs.
Business Name: The Famous Jackets
Phone: +44 741 346 6959
Email: sales@thefamousjackets.co.uk
Physical Address: 80 Wensleydale Ave, Ilford IG5 0NB, UK
Operating Hours: Monday to Saturday | 09:00am – 06:00pm (GMT)
Thank you for choosing The Famous Jackets.