At The Famous Jackets, we understand that customers may need to make changes after placing an order. This Order Cancellation Policy explains how cancellations work and under what conditions they may be accepted.
1. Eligibility for Order Cancellation
You may request to cancel your order before it has been processed or dispatched.
Once an order enters the processing, production, or shipping stage, we are unable to cancel it.
Processing typically begins within 1–2 business days of placing the order.
Custom-made or customised items may begin production immediately and may not be eligible for cancellation once production has started.
2. How to Cancel an Order
To request a cancellation, please contact us as soon as possible using the details below:
Phone: +44 741 346 6959
Email: sales@thefamousjackets.co.uk
Operating Hours: Monday to Saturday | 09:00am – 06:00pm (GMT)
Please include:
– Full name
– Order number
– Email address used at checkout
3. Refunds for Cancelled Orders
If the order is successfully cancelled before processing or dispatch, we will issue a full refund to your original payment method. Refunds typically take 3–5 business days depending on your bank.
If your order has already been processed or shipped, we cannot cancel it. You may still return the item after delivery according to our Return & Refund Policy.
4. Orders Not Eligible for Cancellation
We cannot cancel orders if:
– The order has already been processed, shipped, or handed to the courier
– The item is custom-made, personalised, or tailored and has entered production
– The cancellation request was made outside our operating hours and processing has already started
5. Order Changes & Modifications
If you need to change your shipping address, size, or product selection:
Contact us immediately.
Changes can only be made before processing begins.
6. Contact Information
The Famous Jackets
80 Wensleydale Ave, Ilford IG5 0NB, UK
Phone: +44 741 346 6959
Email: sales@thefamousjackets.co.uk
Operating Hours: Monday to Saturday | 09:00am – 06:00pm (GMT)